Delivery/Food issues

My order is delayed.

The delivery period is our estimated window of arrival as soon as we start distributing the orders. Our business model is designed to optimize the distribution of our meals, and we always do our best to comply with the defined delivery periods. In rare situations, your meal may arrive a little later than usual, according to the automatic order of delivery on each route, or due to unforeseen events when the driver is on their way. In these cases, you can always find us through the following channels:    Chat - Yellow button on the bottom right corner; Email - support@eattasty.com; Contact form - Portugal

There was an issue with my delivery. What can I do?

If there was an issue with your order - something was exchanged or an item is missing, for example - you can immediately let us know via chat, app or website: - Yellow button, on the bottom right corner. To help us understand what happened, our team may ask you to send a photo, or provide the four-digit code written on the item's package. Contacts and inquires outside distribution hours can also be sent to support@eattasty.com or through our contact form (Portugal).

There was an issue with my food. What can I do?

If you wish to report a situation concerning a food item, you can email us at support@eattasty.com. Please attach a photo of the meal and a brief description of the issue, as it will help us understand it better. This is also vital for us to be able to find a solution with the producer and avoid it happening again. You will receive an evaluation email after the delivery, where you can rate the order, by clicking in the message in the yellow box Give my opinion. We work to ensure the quality and improvement of our services and partnerships. Your feedback is very important to us!